Please sign in

Cookies

What are Cookies

Cookies are small files of letters and numbers. These files are stored on the hard drive of the device you are using, be it a PC, mobile phone, or tablet. These letters and numbers are used to allow a website to remember certain bits of information, so that the user experience can be improved next time you visit.

By using our website you agree that we may store and access cookies on your device.

How we use Cookies

When you visit our website it is likely we will create cookies which are stored on your device. For the duration of your 'session' on our website these cookies help us to deliver the correct information and ensure you only have to enter required information once, thereby improving your browsing experience.

We also use web analytics to understand how many people have visited our website, what they have looked at and how they found us etc. This gives us a better understanding of how our website is working. All data accrued cannot be used to identify personal information and merely gives us a general idea of how our website performs.

This overview of the type of cookies we use is based on categories outlined by the International Chamber of Commerce, in the ICC UK Cookie Guide. Some cookies may appear in multiple categories.

Category 1: strictly necessary cookies

These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.

Category 2: performance cookies

These cookies gather information to help improve the day to day performance of a website. By analysing data collected we can enhance popular pages, fix bugs and error messages etc. All data is based on totals and averages and is strictly anonymous.

For example we use Google Analytics, which creates several first-party cookies. The data that Google collects is kept strictly private and confidential and won't be shared with anyone else. We don't feel that Google Analytics is a breach of privacy as we are merely aggregating the data survey. The information that is collected is used to understand website trends and performance.

Category 3: functionality cookies

These are cookies which provide a 'memory' for the website, this enables the website to remember any personal choices you make (for example, your username, language or geographic location). A website may provide local weather reports, traffic updates and other similar localised information. These cookies are also used to remember changes you may make to text sizes, fonts and other customisable elements of the website. The information these cookies collect may be made anonymous and can't track activity on other websites.

Category 4: targeting cookies or advertising cookies

We nurture the use of social media websites and believe sharing is a key part of how people access new information. Social media networks are a popular way of doing this. To enable people to share information via popular social media, our website may have functionality allowing this type of activity.

The owners of social media websites may place cookies on users' devices and they will have their own cookie policies. We have no control over these companies' cookies policies.

How to turn off cookies

Browsers allow you to change your cookie settings. These links may be helpful in helping you update your browser cookie settings if you wish to update them:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

Useful links

The Adobe website provides comprehensive information on how to delete or disable Flash cookies - see http://www.adobe.com/products/flashplayer/security for details.

Find out how to disable cookies by clicking on the "Manage Cookies" section of the Interactive Advertising Bureau website on the following link allaboutcookies.org

Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code. You can also read Google's Privacy Policy for Google Analytics.

This Privacy Notice explains what personal data (information) we hold about you, how we collect it, and how we use and may share information about you during our management and after it ends. We are required to notify you of this information under the General Data Protection Regulation (“GDPR”). 

1. Who we are
Encore PMG Ltd (the “data controller”) and its subsidiaries (including Encore Estate Management) collects, uses and is responsible for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as “data controller” for that personal information for the purposes of those laws. In this Privacy Notice, references to "we" or "us" means Encore PMG Ltd.

2. Data protection principles
We will comply with the data protection principles when gathering and using personal information, as set out in our GDPR data protection policy.

3. The personal information we collect and use: information collected by us
In the course of performing our contractual duties as managing agent, we may collect the following personal information when you provide it to us:

• Name
• Correspondence address
• Service address
• Telephone number
• Email address
• Bank details
• VAT number
• Date of birth
• Properties owned
• CCTV images (where installed)

The provision of personal data is required from you to enable us to perform our duties depending on your relationship with Encore PMG Ltd. We will inform you at the point of collecting information from you whether you are required to provide the information to us.

4. The personal information we collect and use: information collected from other sources
We may also obtain personal information from other sources, detailed as follows:

• Names are obtained from one of the following sources: management agreement, directly supplied via email, online website form, database from company acquisition, lease or transfer documents, previous managing agents, AP01 form (for new company director appointments), concierge service forms, via letting agents, contractor review form or share certificates.
• Correspondence address is obtained from one of the following sources: directly supplied via email, website form, database from company acquisition, lease or transfer documents, information received from solicitors or developer upon completion, previous managing agents, AP01 form (for new company director appointments), via letting agents or contractor review form.
• Service address is obtained from one of the following sources: directly supplied via email, database from company acquisition or previous managing agents.
• Telephone number is obtained from one of the following sources: directly supplied via email/phone, website form, database from company acquisition, information received from solicitors or developer upon completion, previous managing agents, AP01 form (for new company director appointments), concierge service forms, via letting agents or contractor review form.
• Email address is obtained from one of the following sources: directly supplied via email, website form, database from company acquisition, information received from solicitors or developer upon completion, previous managing agents, sales agent moving in form,  AP01 form (for new company director appointments), concierge service forms, via letting agents or contractor review form
• Bank details are obtained from one of the following sources: directly supplied via email, database from company acquisition, previous managing agents or contractor review form.
• VAT number is obtained from one of the following sources: directly supplied via email, database from company acquisition, previous managing agents or contractor review form.
• CCTV images are obtained from the following source: CCTV cameras on the estates where there is surveillance present.
• Date of birth is obtained from one of the following sources: AP01 form (for new company director appointments).
• Properties owned is obtained from one of the following sources: directly supplied via email, website form, database from company acquisition, lease or transfer documents, information received from solicitors or developer upon completion, previous managing agents, AP01 form (for new company director appointments) or concierge service forms.

5. Who we share your personal information with
To perform our contractual duties as managing agent, we may share the above categories of personal data with the following categories of recipients:

• External accountants
• Insurance providers
• Solicitors
• Debt recovery companies
• Contractors
• Freeholders/landlords
• Management Company Directors
• Companies House
• Technical and emergency support providers
• Regulatory bodies for audit purposes
• Managing Agents for management handovers
• Ombudsman
• Bank
• ICO for subject access requests and breaches
• Emergency services upon request from the police

Where possible, the disclosure of recorded CCTV material will only be made to third parties in strict accordance with the purposes of the system and is limited to the following;

• Security companies who have been appointed to provide surveillance and security services, in accordance with the purposes of the system;
• Emergency services at the request of the police;
• The police.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

6. Where your personal information may be held
Information may be held at our offices and those of our group companies, and third party agencies, service providers, representatives and agents as described above.

We have security measures in place to seek to ensure that there is appropriate security for information we hold including those measures detailed in our GDPR policy.

7. How long your personal information will be kept

• We will hold personal information for the duration of management and up to 10 years from the end of management.
• CCTV images will be retained for a period of time as dictated by the system’s recording capability. This period of time will vary from system to system. This may mean that images may not always be available when requested via a Subject Access Request.

8. Reasons we can collect and use your personal information
We collect and use your personal data on the following lawful bases:

• Freeholder/landlord: this is on a contractual basis to fulfil our management duties.
• Property owners (leaseholder and freeholder): this is on a contractual basis to fulfil our management duties.
• Renters and residents/occupants: this is on a legitimate interest basis for corresponding with whilst in residence, to carry out management services and to contact in emergencies.
• Emergency contacts: this is on a legitimate interest basis to contact in emergencies.
• Company secretaries (individuals): this is on a legitimate interest basis for corresponding with regarding the sale of a property.
• Suppliers/Contractors (sole traders): this is on a contractual basis to send works instructions, process invoices and make payments.
• CCTV: this is on a legitimate interest basis for fulfilling security obligations.

9. Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, this includes rights to:

• Fair processing of information and transparency regarding how we use your personal information.
• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
• Require us to correct any mistakes in your information which we hold.
• Require the erasure of personal information concerning you in certain situations.
• Object at any time to processing of personal information concerning you for direct marketing.
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affecting you.
• Object in certain other situations to our continued processing of your personal information.
• Otherwise restrict our processing of your personal information in certain circumstances.
• Claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, search for the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:

• Write to us at: Encore PMG Ltd, 2 Hills Road, Cambridge, CB2 1JP.
• Let us have enough information to identify you, including your reference number, full name, address, email address and name of your estate.  
• Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).
• Let us know the information to which your request relates, including any account or reference numbers if you have them.

10. Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

11. How to complain
We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

12. Changes to this Privacy Notice
This Privacy Notice may be updated from time to time. The date of the latest update is recorded above. 

Useful links

To learn more about your rights to online privacy, please visit Data Protection Act 1998 and The Information Commissioner's Office.

Introduction
This is the official website of Encore Estate Management. Our website is intended to provide free information about Encore Estate Management. By using this website you are accepting the following terms and conditions - please read them carefully. If you do not wish to accept these terms and conditions, we suggest that you do not use this site. Encore reserves the right to amend content of this website at any time.

Accessing our website
Whilst we have taken every care in the preparation of the content of our site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be up to date and free of errors. We accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control, as access to our website is dependent upon the availability of the worldwide web. From time to time, our site may contain links to and from third party websites. If you follow a link, please note that these sites have their own privacy policies and will be subject to separate terms and conditions and we do not accept responsibility or liability for these sites.

Unauthorised use of our website

• Submit any information that is obscene, threatening, hateful or abusive
• Enter any but not limited to; cgi scripts, images, html code or any other part of this site is strictly prohibited
• Prohibited from interfering with the site service including flooding, mailing, hacking, crashing or amending site content
• Do not direct or redirect our web site and related material through any unsolicited emails to this site

Warranty Disclaimer
All information and images contained on this website are believed to be truthful and accurate. Commentary and other materials posted on our website are provided for general information purposes only and are not intended to be relied upon by you, unless confirmed by Encore in writing. We do not warrant, guarantee or represent that material downloaded and/or accessed via or from our website will be free of viruses and you should operate the most up-to-date virus protection software at all times.

Copyright
Work originated by us from graphics, images, logos, and data to html code belongs to Encore. Reproduction, adaptation or modification of all or any part of these contents are strictly prohibited without written permission of Encore. All materials published are owned by, or are licensed to us.

Law
These Terms and Conditions and all other express terms herein contained shall be governed and construed in accordance with the laws of England.

Your concerns
If you have any questions about material which appears on our website please contact: info@encoreestates.co.uk or 01223 866980.